Return/Refund policy.

Return Policy

Effective Date: 4/10/2025

At Timberscapes, we take pride in crafting personalized, made-to-order products tailored specifically to your preferences. Due to the custom nature of our items, all sales are final.

No Returns or Exchanges

We do not accept returns, process refunds, or exchanges on any customized or personalized products unless the item is damaged or defective upon arrival.

1. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery at contact.timberscapes@gmail.com. We will assess the situation and, if applicable, offer a replacement or store credit at our discretion.

Information to Include:

• Delivery date and time

• Purchase order or invoice number

• Description of the damage

• Quantity of damaged items

What to Record:

• Photos: Take clear pictures of:

  • Damaged packaging

  • Damaged goods (from multiple angles)

  • Shipping label

  • Pallet (if applicable)

• Videos (optional): Short clips showing the extent of damage.

2. Order Accuracy

Please ensure that all custom details are correct before submitting your order. We are not responsible for errors submitted by the customer.

By placing an order with us, you acknowledge and agree to this Return Policy.